Automation
Automation of purchasing, delivery tracking, inventory segmentation, and charge-backs
Crocs, Inc is a leader in innovative casual footwear for men, women, and children. The company enables customers to express their individuality with colorful, simple, comfortable footwear.
Crocs’ original and unique Classic Clogs took the world by storm. Now, the company offers several shoe collections with over 300 year-round footwear styles. Since its inception in 2002, Crocs has sold over 300 million pairs of shoes in 90+ countries.
Challenges:
Following the company’s record growth in multiple regions, Crocs realized its legacy systems couldn’t keep up with future growth. Some of the challenges faced by the business:
- Influx of Transactions: Multiple versions of legacy systems slowed down transactions.
- Lack of Scalability: Customized systems couldn’t sustain the company’s success in multiple regions.
- Time Consumption: Basic functions took significant resources, time, and toll on the company.
Solution:
To support its growth trajectory, Crocs implemented SAP® Apparel and Footwear Solution (SAP AFS) to capture data, integrate it with data from other systems, and turn it into something meaningful. The company also developed a global standard blueprint and rollout plan.
Main Objectives
Consistent Data
Improve multichannel decision-making by creating consistent data across all platforms
Integrated Systems
Streamline reporting by reducing redundancies caused by multiple systems
Project Management
Manage data conversion, development, and program management of the overall global project
Improved Efficiency
Free up resources to work on value-adding tasks, optimize processes, and save time and money
Project Highlights
- Ability to drive better multi-channel decision-making by getting to a place where data was consistent across all platforms
- Streamline reporting by reducing redundancies caused by multiple system processes
- Manage data conversion, development, and program management of the overall global project
- Free up resources for more value adding tasks and optimize processes to save time and costs
- Rollout successfully completed in 32 countries, 15 languages, 23 currencies, and with 1400 users. No downtime was reported.
- Rizing created a mobile-friendly interface with 3rd party systems for warehouse management, retail, and eCommerce-enabled CRM and B2B e-commerce platform for wholesale customers.
Benefits
Transparency
Greater global visibility in all departments, regions, and other demographics
Data Management
Improved management of large amounts of data from increasing design variations
Streamlined Processes
Streamlined processes and automated basic operational functions
Reduction in Costs
Significantly reduced non-production SG&A costs, reduced days of sales outstanding, and improved fill rates
Data Transparency
Created a “single source of truth” to reduce questions about data