Standardized
Processes
Cost-effective process to monitor systems and fix incidents outside of standard business hours
This hygiene and health goods company is based in Australia and New Zealand. It offers personal care items, tissues, and baby care products under well-known brands. The company was looking for ways to manage its growing IT infrastructure to support explosive growth and expansion.
Managing the company’s SAP systems was becoming business-critical and straining its limited IT resources. The company required a more strategic approach to SAP support. They also needed to optimize their VMware virtualization platform and SAP landscape network.
Objectives
Handle critical business issues in SAP around the clock expertly
Support brand acquisitions without scaling up internal IT resources
Manage solutions built in-house on SQL and Microsoft .Net and adapt them to changing business requirements
Challenges:
- Support growth: Manage IT infrastructure to support explosive business growth
- Infrastructure management: Deploy cost-effective processes to manage systems globally without additional IT resources
- Business challenges: Handle critical business issues in the SAP landscape.
Solution Highlights
- Rizing provided support services for mission-critical applications
- 24×7 monitoring services for the SAP landscape and applications running on SQL /MS .NET
- Technical assistance for ABAP, SAP PI/PO, SQL, and MS.NET solutions
- Operating system life cycle support for SAP systems running on SUSE Linux
- Consultation and extended support for the VMware virtualization platform and SAP network
- A seamless extension of services to brand acquisitions
Benefits
Standardized
Improved Resource Allocation
Freeing up internal resources to focus on strategic initiatives
Dedicated Service Desk
Quick resolution of outstanding issues
Prolonging System Maintenance
Extending system lifespan with proactive maintenance, reducing risks, and lowering the need for a complete system overhaul
Operational
Support
Ability to tap into a wider pool of knowledge and resources to meet unplanned business requirements
Reduced
IT Costs
Overall cost reduction of application support with better SLAs