Over the last decade or so, traditional financial services firms have been increasingly aware of the need to digitalize – especially given the astronomical growth of fintech. Between 2019 and 2021, consumer usage rates of fintech-powered services have doubled, and in some cases tripled.
Despite this, the financial services sector still has a long way to go when it comes to digital transformation, and especially when it comes to the employee experience. As a result, the financial services industry has the second-highest rate of total employee turnover globally and is nearly three points higher than the average for other industries.
While some financial services firms have started to invest in digital tools, it’s been primarily in order to optimize customer experience, and many have failed to look inward and focus on the needs of their employees.
To stay relevant, today’s financial services organizations need to move beyond traditional human resources management and create a digital brand that resonates both with customers and employees.
In this eBook we explore some of the core challenges that relate specifically to employee experience in financial services sector and explain how a solution from Rizing can help.
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Optimizing Employee Experience in the Financial Services Sector